Frequently Asked Questions

How does Insurancegripe work?

We gather complaint information from you based upon your responses to our questions, and we prepare a letter which you review. If the letter is acceptable to you, you can mail it to the insurance department within your state.

What happens after the letter is sent?

Most state insurance departments respond quickly. They will either respond directly via e-mail or send you a letter acknowledging the receipt of your complaint. They will also generally advise you of their next steps.

Why should I use this service?

Most consumers are not aware of the availability of their state insurance department to resolve insurance issues. In addition, it may be difficult to get through to the insurance department via phone when it is convenient for the consumer. Insurancegripe makes it easy. You can complete our questions and have the letter prepared at your convenience.

So, if you don't charge me anything, how do you make money?

When you provide information via the complaint, this information remains confidential unless you specifically request us to do something with it.... such as refer you to an insurance agent. We then take the complaint information that you have provided and aggregate it with all of the other complaints and use it to improve the services of the companies that you have complained about. We do sell the anonymously pooled information to the companies you have complained about. However, we will never release your personal information, un1ess you have requested us to do so.

In some cases, consumers may be unhappy with their insurance company or insurance agency, and they would like to switch their insurance to someone else. At your request, we can attempt to refer you to a different insurance agency to replace your insurance company. But, only at your request.